FAQ

We specialize in high-performance Reebok footwear including:

• Boots – for rugged outdoor performance
• Shoes – versatile everyday wear
• Sneakers – classic street style
• Athletic Shoes – engineered for peak performance

Absolutely! We are an authorized Reebok retailer. Every pair we sell is 100% authentic, featuring Reebok’s innovative technology and durable construction.

Our sizing follows standard US measurements. For the perfect fit, we recommend:

• Measuring your foot length against a wall
• Comparing to our detailed size chart (available on each product page)
• Considering your sock thickness for athletic shoes

Remember, all purchases come with our 15-day return policy if the fit isn’t perfect.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with industry-standard encryption.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s progress through our carrier partners:

• DHL or FedEx for Standard Shipping
• EMS for Free Shipping

We process orders quickly to get you your footwear ASAP. If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We proudly offer global delivery to most countries worldwide (excluding some Asian and remote regions). Our New York-based team ensures your order is handled with care no matter where you are.

We offer two convenient shipping methods:

1. Standard Shipping ($12.95 via DHL/FedEx): 1-2 day processing + 10-15 day delivery
2. Free Shipping (orders over $50 via EMS): 1-2 day processing + 15-25 day delivery

Both options include full tracking from our warehouse to your doorstep.

While most packages arrive within our estimated timeframes, occasional delays can happen due to customs, weather, or other unforeseen circumstances. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate with our carrier partners.

We offer a 15-day return policy from the date of delivery. Your footwear must be in new, unworn condition with original packaging. Simply email us to initiate a return for exchange or refund.

Contact our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Our dedicated team is available via email at [email protected]. We typically respond within 24 hours on business days. For faster service, please include your order number in your inquiry.

Shoes Reebok Shop is based in New York at:
1607 Cantebury Drive, New York, US 10036
All orders ship from our New York warehouse.