At Shoes Reebok Shop, we stand behind the quality of our performance footwear. While we’re confident you’ll love your athletic shoes, sneakers, or boots, we understand that sometimes returns or exchanges are necessary. Our streamlined process ensures a hassle-free experience for our global community of athletes, urban trendsetters, and outdoor adventurers.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of delivery for a refund or exchange. Please note:

  • Items must be in resalable condition with original packaging
  • Proof of purchase is required
  • Return shipping costs are the customer’s responsibility unless the item is defective

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn footwear (evidenced by dirt, creasing, or odor)
  • Customized or special order items
  • Final sale items (clearly marked at purchase)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Submit Your Request: Email our customer service team at [email protected] with the subject line “Return/Exchange Request” and include:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original box with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our New York facility using a trackable shipping method. We recommend DHL or FedEx for fastest processing.

Return Address

Shoes Reebok Shop Returns
1607 Cantebury Drive
New York, NY 10036
United States

Return Request Template

Use this template to ensure your return request includes all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shoes Reebok Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Items to return/exchange: – [Product Name], Size: [Size], Color: [Color] – Reason: [Reason for return/exchange] For exchanges, I would like: – [New Product Name], Size: [Size], Color: [Color] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Processing

For exchanges:

  • We will ship your new item once we receive and process your return
  • Standard shipping rates apply unless exchanging for a defective item
  • You will receive tracking information for your replacement item

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • We recommend using the original shipping carrier (DHL, FedEx, or EMS)
  • Please clearly mark the package as “RETURN” to avoid customs charges

Defective or Incorrect Items

If you receive a defective product or incorrect item:

  • Contact us immediately at [email protected]
  • We will provide a prepaid return shipping label
  • Your replacement will be prioritized for shipping

For any questions about our returns policy, don’t hesitate to contact our New York-based customer service team. We’re committed to ensuring your complete satisfaction with our performance footwear.

Shoes Reebok Shop Team
[email protected]