At Shoes Reebok Shop, we’re committed to delivering premium performance footwear to our global community of athletes, urban trendsetters, and outdoor adventurers. Our streamlined shipping and returns process ensures you can shop with confidence.

Shipping Information

We ship worldwide (excluding some Asian regions and remote areas) using reliable carriers to ensure your footwear arrives in perfect condition.

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: $12.95 USD
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

You’ll receive tracking information via email once your order ships. Please note that delivery times may vary during peak seasons or due to customs processing.

Our Hassle-Free Returns Policy

We stand behind the quality of our athletic shoes, sneakers, and boots. If you’re not completely satisfied, you may return most unworn items within 15 days of delivery.

Eligibility Requirements

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging must be included
  • Proof of purchase is required
  • Returns must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn footwear (evidenced by dirt, creasing, or odor)
  • Customized or special order items
  • Final sale items (clearly marked at purchase)

Step-by-Step Return Process

1. Submit Your Return Request

Email our customer service team at [email protected] with:

  • Subject line: “Return/Exchange Request – Order #[Your Order Number]”
  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

2. Receive Authorization

Our team will respond within 2 business days with:

  • Return Merchandise Authorization (RMA) number
  • Detailed return instructions

3. Package Your Items

  • Securely pack items in their original box with all tags attached
  • Include a copy of your order confirmation

4. Ship Your Return

Send your package to:

Shoes Reebok Shop Returns
1607 Cantebury Drive
New York, NY 10036
United States

Use a trackable shipping method (we recommend DHL or FedEx for fastest processing).

Refund & Exchange Processing

Refunds

  • Processed within 5-7 business days after we receive and inspect your return
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement

Exchanges

  • Your new item will ship once we receive and process your return
  • Standard shipping rates apply unless exchanging for a defective item
  • You’ll receive tracking information for your replacement item

International Returns

  • You are responsible for all return shipping costs and any applicable customs fees
  • We recommend using the original shipping carrier (DHL, FedEx, or EMS)
  • Clearly mark the package as “RETURN” to avoid customs charges

Defective or Incorrect Items

If you receive a defective product or incorrect item:

  • Contact us immediately at [email protected]
  • We will provide a prepaid return shipping label
  • Your replacement will be prioritized for shipping

Need Help With Your Return?

Our New York-based customer service team is here to help! Contact us at [email protected] for any questions about our returns policy.